Who it's for
Perfect for companies without their own development team, with legacy systems that need care, or who want to relieve their internal team. Ideal for CTOs and IT leaders who want to focus on strategy instead of maintenance.
Connect and modernize systems
Technical Support & Maintenance. One dependable contact when something stops working.
Reliable support for your applications
- Workshop
- Setup
- Sprint
- Build & Support
Fixed price after scoping · proposal within 48 h
Reviewed: September 2026
Technical Support & Maintenance
Technical support and maintenance is the ongoing care of production software: bug fixes, security updates, monitoring and small extensions, with response times agreed in the contract.
Software needs continuous care. We offer professional technical support and maintenance for your applications – from bug fixes through security updates to small feature extensions. We agree availability and response times in the contract; with transparent communication and proactive monitoring, we keep your systems running reliably. We agree the scope of support month by month; it can be adjusted at any time.
Key Features
- Short lines of communication
- Proactive monitoring
- Documented
- Transparent processes
- Runbooks
- Monitoring
- Incident Management
- Patch Management
We select the optimal tech stack for your specific requirements
How we work on it
- Workshop
- Setup
- Sprint
- Build & Support
(01)
Build & Support
We build the project out and stay alongside you once it is live.
after scoping, ongoing · fixed price after scoping; support billed monthlyIncluded
(01)
Takeover including a review of code, infrastructure and documentation
(02)
Bug fixing and security updates
(03)
Dependency and framework updates
(04)
Automated monitoring with alerting
(05)
Small enhancements within the agreed scope
(06)
Monthly report on incidents, updates and recommendations
Not included
(01)
Larger new developments (separately after scoping)
(02)
Blanket availability or response-time promises: we agree these in the contract
(03)
End-user helpdesk for your staff
How it runs
(01)
Takeover
We review code, infrastructure and documentation, set up access and close gaps in the documentation.
W1(02)
Monitoring & runbooks
We set up monitoring, alerting and runbooks for typical incidents.
W2(03)
Ongoing operations
Updates, bug fixing and small enhancements within the agreed scope, with a monthly report to you.
W3(01)Do you also take over applications you did not build?
Yes. During takeover we review code, infrastructure and documentation. If we find serious risks, we name them openly before we take over operations.
(02)How quickly do you respond to an incident?
We agree availability and response times in the contract, matched to how critical your systems are. We do not make blanket promises without looking at your systems.
(03)How does this differ from the 30 days of bug fixing after a project?
The 30 days of bug fixing are included in every project and cover defects in the delivered solution. Technical support is the ongoing care afterwards: updates, monitoring, bug fixing and small enhancements.
(04)How is it billed?
Technical support runs as Build & Support within a firmly agreed scope. Fixed price after scoping, quote within 48 hours.
(05)Can we take operations back in-house later?
Yes. We document continuously and hand over access, runbooks and documentation in full if you want to continue operations yourself or with another provider.
Ready for your project?
Talk to us for 30 minutes with no obligation, or write to us directly.
Fixed price after scoping · proposal within 48 h