Frequently Asked Questions: Technical Support & Maintenance
(01)Do you also take over applications you did not build?
Yes. During takeover we review code, infrastructure and documentation. If we find serious risks, we name them openly before we take over operations.
(02)How quickly do you respond to an incident?
We agree availability and response times in the contract, matched to how critical your systems are. We do not make blanket promises without looking at your systems.
(03)How does this differ from the 30 days of bug fixing after a project?
The 30 days of bug fixing are included in every project and cover defects in the delivered solution. Technical support is the ongoing care afterwards: updates, monitoring, bug fixing and small enhancements.
(04)How is it billed?
Technical support runs as Build & Support within a firmly agreed scope. Fixed price after scoping, quote within 48 hours.
(05)Can we take operations back in-house later?
Yes. We document continuously and hand over access, runbooks and documentation in full if you want to continue operations yourself or with another provider.