Who it's for
Ideal for companies with high support volume that want to scale without compromising quality and compliance. Particularly valuable for regulated industries (finance, healthcare) and companies with strict data protection requirements.
Automate processes
Chatbot Development. Customer questions get answered around the clock, traceably and within bounds.
AI chatbots that answer from your verified knowledge base, with guardrails, human handover and monitoring.
- Workshop
- Setup
- Sprint
- Build & Support
Fixed price after scoping · proposal within 48 h
Reviewed: September 2026
Chatbot Development
Chatbot Development: Enterprise-grade chatbots with guardrails, RAG knowledge base, and full observability.
Modern chatbots are more than FAQ automations. We develop AI chatbots with guardrails against hallucinations, RAG pipeline for up-to-date knowledge base, and multi-channel deployment (Web, WhatsApp, Slack). Every chatbot ships with safety guardrails (content moderation, PII filtering), GDPR-compliant data processing, audit logs, and RBAC for admin access. Continuous quality assurance through intent/NER tests, A/B testing, and feedback loops. Full observability with monitoring, tracing, CSAT analytics, and canary deployments. Since 2 August 2026, Article 50 of the AI Act requires transparency: anyone talking to an AI system has to be able to recognise it. We ship that disclosure by default and document where it appears in the conversation.
Key Features
- 24/7 available
- Multilingual support
- Continuously improving
- Integrated
- Protected with Guardrails
- Observable & Traceable
- Compliance ready
- Claude
- Pinecone
- Guardrails AI
- GPT
- Gemini
- LangChain
- Next.js
- WebSocket
We select the optimal tech stack for your specific requirements
How we work on it
- Workshop
- Setup
- Sprint
- Build & Support
(01)
Setup
We set up one clearly bounded system and hand it over ready to use.
1–2 weeks · fixed price after scoping(02)
Build & Support
We build the project out and stay alongside you once it is live.
after scoping, ongoing · fixed price after scoping; support billed monthlyIncluded
(01)
Definition of the chatbot's purpose, topics and limits
(02)
Knowledge base built from your verified content (RAG)
(03)
Guardrails against made-up answers, content moderation and PII filtering
(04)
Handover to a human when the chatbot cannot help
(05)
Integration on your website; further channels such as WhatsApp or Slack by arrangement
(06)
Admin access with roles, conversation logs and monitoring
(07)
30 days of free bug fixing from final delivery
Not included
(01)
Usage costs of model and channel providers
(02)
Creating new content for the knowledge base
(03)
Further channels and languages beyond the agreed scope (separately after scoping)
(04)
Ongoing support after the 30 days of bug fixing – available as Build & Support
How it runs
(01)
Concept & knowledge base
We define topics, tone, limits and handover rules and prepare your content for the knowledge base.
W1(02)
Implementation
Build the chatbot, set up guardrails and human handover, test with real questions.
W1-2(03)
Go-live & handover
Integration on your website, monitoring, onboarding your team and documentation.
W2(04)
Further development
Optional: further channels, languages and integrations plus ongoing knowledge-base maintenance, scope after scoping.
BuildIn your city
Chatbot Development in 44 cities: city pages with local use cases and industries.
(01)Which channels are supported?
Web widget (JavaScript/React), WhatsApp Business Platform (Cloud API), Slack, Microsoft Teams, Facebook Messenger, and custom API integrations. We can also embed the chatbot in your existing app. Session handling works cross-channel, so users can seamlessly continue conversations.
(02)How do you handle hallucinations and wrong answers?
We use a combination of Guardrails AI for content moderation, RAG (Retrieval Augmented Generation) with verified knowledge base, and confidence-based fallbacks. For uncertain answers, the bot redirects to FAQ or a human. Regular hallucination tests and feedback loops continuously improve quality.
(03)How does handover to human agents work?
Smart handover with configurable triggers: sentiment-based, intent-based, or on user request. The agent receives the full conversation history with context summary. Integration with Zendesk, Intercom, Freshdesk, or custom CRM possible. Escalation deadlines and routing rules are configurable.
(04)How do you ensure GDPR compliance?
Real-time PII filtering (names, emails, phone numbers detected and masked), audit logs for all interactions, configurable session timeout, right to deletion implemented. Data is stored with certified providers (SOC 2, ISO 27001). RBAC for admin access.
(05)How do you keep the knowledge base current?
Automatic synchronization with your sources (Help Center, Confluence, Notion, website) via webhooks or scheduled crawls. Freshness monitoring shows which content is outdated. Embedding quality tests ensure retrieval results remain relevant. Manual updates via a simple admin dashboard.
(06)How do I keep costs under control?
Token monitoring and cost dashboards show costs per conversation. Rate limiting and caching reduce API calls. Automatic model selection (cheaper models for simple requests, more powerful for complex). Monthly cost limits with alerting configurable.
Ready for your project?
Talk to us for 30 minutes with no obligation, or write to us directly.
Fixed price after scoping · proposal within 48 h