Digital Solutions for Gastronomy & Hospitality

The hospitality industry faces diverse challenges: High commissions to online booking platforms shrink margins, staff shortages complicate service, and guests increasingly expect digital amenities. At the same time, the pandemic showed how important digital channels are for orders, reservations, and guest communication.

The new generation of hospitality digitalization relies on autonomous AI Agents: The Reservation Agent takes bookings via chat or voice – even at 11 PM when the restaurant is closed. It gives recommendations, makes upselling suggestions, and confirms automatically. The Kitchen Optimization Agent analyzes order patterns, plans mise en place, and reduces food waste by 15-20%. The Review Agent monitors online reviews in real-time, alerts on negative feedback, and suggests personalized responses – for professional reputation management without time investment. The Staff Scheduling Agent creates schedules based on reservations, weather, and events for optimal staffing. For hotels, the Concierge Agent offers 24/7 guest service, recommendations, and room service orders – premium service without additional personnel costs.

Modern technologies offer diverse approaches: Own booking and ordering systems can reduce dependency on commission-based platforms. QR-code-based ordering and payment at the table relieve service staff. And intelligent display systems coordinate the preparation of different courses.