Frequently Asked Questions: System Monitoring & Alerts
(01)Which monitoring tools do you use?
We prefer open standards such as OpenTelemetry and Prometheus, together with Grafana, Datadog or Sentry. If you already use a platform, we build on it rather than introducing a second system.
(02)How do you keep our team from drowning in alerts?
We alert on symptoms users actually feel, such as error rates and response times, not on every single metric. During roll-out we tune thresholds together with you until alerts are rare and actionable.
(03)Do you also take on-call duty for incidents?
In the Setup we establish monitoring and escalation paths for your team. On-call duty by us is possible via Build & Support; we agree availability and response times in the contract.
(04)Is personal data collected in the process?
Logs can contain personal data. We mask or filter such fields at collection time and, on request, choose platforms with data stored in the EU.
(05)What does the setup cost?
Fixed price after scoping, quote within 48 hours. Licence costs for the monitoring platform come on top depending on vendor and data volume; we show you in advance what to expect.