Frequently Asked Questions: API Development & Integration
How does API versioning work?
We implement semantic versioning (SemVer) with URL path versioning (e.g., /v1/, /v2/). Breaking changes are announced at least 6 months in advance, and we provide migration guides. Deprecated endpoints are marked with Sunset headers.
What support and SLAs do you offer?
We offer tiered SLAs: Standard (99.5% uptime, 8h response), Professional (99.9% uptime, 4h response), and Enterprise (99.99% uptime, 1h response with 24/7 support). All packages include access to our ticket system and regular status updates.
Is there a sandbox environment for testing?
Yes, every API comes with a complete sandbox environment. This includes mock servers for contract testing, Postman collections, and interactive API documentation. Developers can integrate and test risk-free.
How is API security ensured?
Our APIs follow OWASP API Security Top 10 guidelines. This includes: secure authentication (OAuth 2.0, JWT), input validation, rate limiting, audit logging, encrypted communication (TLS 1.3), and regular security audits.