Frequently Asked Questions: Tool Integration & Connectivity

(01)What if a tool has no open API?
Then we look at the alternatives: documented webhooks, an export or import format on a scheduled run, middleware such as Make or n8n, or in rare cases switching the tool. We will tell you plainly when a clean integration is not possible rather than build something fragile.
(02)What happens when an integration fails?
Every integration gets error handling: failed transfers are retried with growing backoff, records that keep failing land in a queue instead of disappearing, and you get notified. Monitoring shows which route runs how often and where it stalls.
(03)How do you make sure data does not arrive twice?
We work with unique keys and idempotent writes: if the same record arrives twice it is updated rather than created again. Before go-live the integrations run in a test environment against sample data, including the cases that experience says cause trouble.
(04)Do we own the integration afterwards?
Yes. Upon full payment you receive the exclusive rights of use to code, configuration and documentation (Terms and Conditions, section 5). The integrations run in your accounts and on your infrastructure. You can develop them further yourself, hand them to another team, or commission us for extensions.
(05)How does tool integration differ from API development and the enterprise API platform?
Tool integration connects tools that already exist through their existing interfaces – with Make, n8n, native connectors or webhooks. If your own product or data first needs a new interface, API development is the right service. If many internal systems and partners should work through one centrally governed interface with a gateway, SSO and a developer portal, it is the enterprise API platform. We place your project in the first call.