Frequently Asked Questions: Custom Development
How are scope changes handled during the project?
We work agile with clearly defined sprints. Scope changes are welcome and evaluated through a structured change request process. Each change is transparently communicated regarding effort, timeline, and budget before being added to the backlog.
What SLAs do you offer for ongoing operations?
We offer tiered SLAs: Standard (99.5% uptime, 8h response), Professional (99.9% uptime, 4h response), and Enterprise (99.99% uptime, 1h response with 24/7 support). All SLAs include defined error budgets and proactive monitoring.
How is application security ensured?
Security is integrated from the start: OWASP-compliant development, role-based access control (RBAC), secrets management, encrypted communication (TLS 1.3), audit logging, and regular security reviews. For sensitive data, we additionally implement PII handling per GDPR.
How does maintenance work after go-live?
We offer flexible maintenance contracts: bug fixing, security updates, performance optimization, and feature development. You get access to our ticket system, regular status reports, and a dedicated contact person.
How is AI integrated responsibly?
We focus on AI governance: model selection based on your requirements (Claude Opus 4.5, GPT-5.1, Gemini 3 Pro, open source), guardrails against hallucinations and unwanted outputs, cost caps for token usage, and fallback strategies for API outages. RAG systems are trained with your data without sharing it with third parties.