Frequently Asked Questions: Business Process Automation
How do you ensure security and compliance?
Every automation ships with RBAC access control (who can change/execute what), secrets management for API keys and credentials, complete audit logs (who changed what and when), and GDPR-compliant PII handling. For sensitive workflows, we additionally implement approval flows.
What happens when a workflow fails?
We implement resilient error-handling strategies: automatic retries with exponential backoff, dead-letter queues for failed messages, idempotent operations to prevent duplicates. You receive immediate alerts on failures and documented runbooks for quick resolution.
How are workflow changes tested?
Every project receives a staging/sandbox environment where changes can be safely tested. We use CI/CD for workflow deployments, so changes are versioned and can be quickly rolled back if issues arise. Flow-level tests and contract tests against APIs ensure functionality.
How do I keep costs under control?
We implement run limits and usage monitoring from the start. You receive dashboards with execution counts, error rates, and costs per workflow. You're automatically notified when defined limits are exceeded. Regular reviews identify optimization opportunities.
How does support and maintenance work?
You receive complete documentation, runbooks for common scenarios, and a defined change management process for change requests. Optional maintenance contracts include monitoring, proactive optimization, and support for adjustments. SLA options available for business-critical workflows.
When to use No-Code vs. Custom Code?
No-Code (n8n, Make, Zapier) is suitable for standard integrations, simple data flows, and processes that business users should be able to adjust themselves. Custom Code (Node.js, Python) is used for complex transformations, performance-critical operations, special security requirements, or integrations without API connectors.