Question 1

Where does process digitalisation start?

Accepted Answer

Typically document management, approval workflows, customer communication and reporting are the first candidates.

Question 2

How long does process digitalisation take?

Accepted Answer

First pilots in 4–6 weeks. Company-wide programmes over 6–18 months.

Question 3

Do I need new software?

Accepted Answer

Not always. Often existing tools can be better utilised or simply connected.

Question 4

How do we secure team adoption?

Accepted Answer

We integrate change management from the start: workshops, training and early involvement of those affected.