---
type: "FAQPage"
title: "FAQ: Technical Support & Maintenance"
description: "Frequently asked questions about Technical Support & Maintenance at Context Studios."
resource: "https://www.contextstudios.ai/services/technical-support/faq"
language: "en"
generated:
  by: "process:contextstudios-md/1"
  at: "2026-09-26T12:46:35.165Z"
status: "stable"
---

# FAQ: Technical Support & Maintenance

## FAQ

**Do you also take over applications you did not build?**

Yes. During takeover we review code, infrastructure and documentation. If we find serious risks, we name them openly before we take over operations.

**How quickly do you respond to an incident?**

We agree availability and response times in the contract, matched to how critical your systems are. We do not make blanket promises without looking at your systems.

**How does this differ from the 30 days of bug fixing after a project?**

The 30 days of bug fixing are included in every project and cover defects in the delivered solution. Technical support is the ongoing care afterwards: updates, monitoring, bug fixing and small enhancements.

**How is it billed?**

Technical support runs as Build & Support within a firmly agreed scope. Fixed price after scoping, quote within 48 hours.

**Can we take operations back in-house later?**

Yes. We document continuously and hand over access, runbooks and documentation in full if you want to continue operations yourself or with another provider.