---
type: "Service"
title: "Chatbot Development"
description: "Secure AI chatbots with quality assurance & compliance"
resource: "https://www.contextstudios.ai/services/chatbots"
language: "en"
generated:
  by: "process:contextstudios-md/1"
  at: "2026-10-08T23:22:56.109Z"
status: "stable"
---

# Chatbot Development

AI chatbots that answer from your verified knowledge base, with guardrails, human handover and monitoring.

Modern chatbots are more than FAQ automations. We develop AI chatbots with guardrails against hallucinations, RAG pipeline for up-to-date knowledge base, and multi-channel deployment (Web, WhatsApp, Slack). Every chatbot ships with safety guardrails (content moderation, PII filtering), GDPR-compliant data processing, audit logs, and RBAC for admin access. Continuous quality assurance through intent/NER tests, A/B testing, and feedback loops. Full observability with monitoring, tracing, CSAT analytics, and canary deployments. Since 2 August 2026, Article 50 of the AI Act requires transparency: anyone talking to an AI system has to be able to recognise it. We ship that disclosure by default and document where it appears in the conversation.

## Perfect For



Ideal for companies with high support volume that want to scale without compromising quality and compliance. Particularly valuable for regulated industries (finance, healthcare) and companies with strict data protection requirements.

## Benefits



- Guardrails against hallucinations with fallback to verified FAQ/knowledge base

- RAG pipeline with automatic sync and freshness monitoring of knowledge base

- Multi-channel: Web widget, WhatsApp Business, Slack, Teams, Custom APIs

- GDPR compliant: PII filtering, audit logs, session management, data deletion

- Continuous quality: Intent/NER tests, regression tests, A/B experiments

- Smart handover: Escalation to humans with full context transfer

- Observability: Containment rate, CSAT, latency monitoring, error budgets

## How we work on it

- Setup — 1–2 weeks · fixed price after scoping: We set up one clearly bounded system and hand it over ready to use.
- Build & Support — after scoping, ongoing · fixed price after scoping; support billed monthly: We build the project out and stay alongside you once it is live.

### Included

- Definition of the chatbot's purpose, topics and limits
- Knowledge base built from your verified content (RAG)
- Guardrails against made-up answers, content moderation and PII filtering
- Handover to a human when the chatbot cannot help
- Integration on your website; further channels such as WhatsApp or Slack by arrangement
- Admin access with roles, conversation logs and monitoring
- 30 days of free bug fixing from final delivery

### Not included

- Usage costs of model and channel providers
- Creating new content for the knowledge base
- Further channels and languages beyond the agreed scope (separately after scoping)
- Ongoing support after the 30 days of bug fixing – available as Build & Support

### How it runs

- **W1 — Concept & knowledge base**: We define topics, tone, limits and handover rules and prepare your content for the knowledge base.
- **W1-2 — Implementation**: Build the chatbot, set up guardrails and human handover, test with real questions.
- **W2 — Go-live & handover**: Integration on your website, monitoring, onboarding your team and documentation.
- **Build — Further development**: Optional: further channels, languages and integrations plus ongoing knowledge-base maintenance, scope after scoping.